The Maplestone, Luxury Lodging of Fredericksburg Texas
stay@themaplestone.com
1 (830) 992-3037
Toll Free: 1 (855) 570-4045
Office Hours: 10:00am-6:00pm

 

Policies


Please read through our policies prior to booking your reservation!

Because we so value your patronage, we want to insure there is no misunderstanding of our policies. Our goal is that our processes and policies are fair and create ease in the reservation process! If you have any questions concerning anything at all, please give us a call!
The Maplestone Team | The Maplestone, Luxury Lodging of Fredericksburg, Texas

Rates & Booking

Our rates are based on double occupancy, and are subject to a 13% hotel occupancy tax. Additional guests are charged at $35 per person, per day rate. Undisclosed guests will be charged at a rate of $50 per person, per day.

Rental Deposits
At the time of booking, we will charge your credit card for the first nights rent. The remaining balance will be charged in full 10 days prior to your arrival. If reservation is made within 10 days of your arrival date, we will charge your card for the full booking total.

Cancellations
If you must cancel or change your reservation, please do so at least 10 days (or 30 days for groups) prior to your arrival date.  Your deposit will be refunded within 7 business days, less a $35 cancellation fee.  If you fail to cancel your reservation (for any reason) within 10 days of your arrival date, we will charge your card for the full amount of your booking total.   Changes to reservations are subject to a $35 fee. Please call us at (830) 992-3037 for cancellations and questions.
Pet Policy | The Maplestone, Luxury Lodging of Fredericksburg, Texas

Children & Pets

Because our properties are not suitable for small children, we do not allow guests under the age of 10 years old at any of our homes. All guests 10 and older are subject to standard guest rates. 

Our standard policy for all properties is no pets. We understand that sometimes your pets travel with you, and we have great options in Fredericksburg to help with them. We are happy to provide you with contact information for those care takers if needed.

If it is determined that children or pets have stayed in our properties without prior approval, a $200 cleaning fee will be charged.
Damages Policy | The Maplestone, Luxury Lodging of Fredericksburg, Texas

Security Deposits/ DamaGe to property or contents

All reservations for 6 or more guests are subject to a $250 security deposit. For groups of 10 or more, we require a $500 security deposit. If no damage to property or content occurs, the deposit will be refunded within 7 business days.

All guests (regardless of number of guests) are responsible for any damage that occurs to property or contents. Your card will be charged for all actual repair or replacement costs. If no damage has occurred to property or contents, or no additional cleaning is required, any security deposit will be refunded within 7 business days from check out. If additional cleaning is required, it will be charged at $50 per hour.

Check In/Check Out Policy | The Maplestone, Luxury Lodging of Fredericksburg, Texas

Check-In & Check-Out Policies

Check-in is at 3pm. Your keys and guest packets will be waiting for you in the mailbox of the property you’ve rented. Please let us know within a few days of your arrival if you need additional keys.

Check–out time is 11am. Because of the short time we have to prepare the homes for new guests coming in, we ask that you please adhere to this time. Late checkout may be charged a $50 fee.

As you leave the property, please turn off all lights, and drop the keys and guest survey back into the mailbox. Any keys not returned are subject to a $25 fee.

Group Policies

Groups are defined as 2 Unit rentals (or more) or 6 guests or more. All Group reservations are subject to a 30-day cancellation policy. Or, if booked within 30 days of arrival, are required to be paid in full at time they are booked.

Parties and Gatherings
Because of City Ordinances, we ask that you call us for approval prior to any parties or gatherings.